Remote Systems Administration & Network Support Specialist
- Configured L2/L3 switches, VLAN segmentation, inter-VLAN routing, firewall and NAT policies, and IPsec and SSL VPN access; improved tunnel uptime to 99.9%.
- Automated account creation and directory cleanup with PowerShell, reducing provisioning from 20 minutes to under 3 minutes.
- Standardised 150+ Windows endpoints through RMM, patching and Group Policy improvements, reducing repeat OS and software tickets by 30%.
- Migrated hybrid AD DS and Entra ID access for 100+ staff to SSO and MFA with no downtime.
- Resolved 1,000+ support tickets covering Microsoft 365, DNS, DHCP, VPN and permissions.






